Base
Hardened build
minimal ports, security patches applied at build time
django-helpdesk
Azure
Applications
1 variation
django-helpdesk is an open source ticket tracker for support teams, with queues, a public web portal for raising and tracking tickets, a knowledge base and a staff interface.
Variations
This product is available in the build below. Open it for the operating system, cloud and version detail, or read its deployment guide.
| Product | Cloud | Operating system | Version | |
|---|---|---|---|---|
| django-helpdesk on Ubuntu 24.04 | Azure | Ubuntu 24.04 | Standard | View · Guide |
Overview
django-helpdesk is a mature open source ticket tracker and helpdesk built on the Django web framework. Requests arrive into queues that carry their own priorities and escalation rules, and anyone can raise a ticket and follow its progress from a public web portal without being given an account. Support staff sign in to a dashboard, filter and search the ticket list, take ownership of work, add public or private follow ups, record time spent and resolve tickets, while a searchable knowledge base answers the questions that come up again and again.
Attachments, saved searches, reporting and a REST API round it out, so it suits an internal IT or facilities team, a customer support desk, or any organisation that wants a self hosted ticket system it controls entirely inside its own cloud account rather than a hosted service.
Why the cloudimg image
cloudimg delivers django-helpdesk as a complete appliance rather than a Python library you have to build a project around: it is installed at a pinned upstream release into a dedicated virtual environment, hosted by a production Django project, served by gunicorn behind an nginx reverse proxy and backed by PostgreSQL on the same instance, with two ready made queues and a knowledge base article already configured so the portal takes tickets the moment first boot finishes. The appliance is self contained and needs no mail server: email is entirely optional configuration. Security is the reason to take this image rather than assemble it yourself. No credential of any kind ships, not even a placeholder, and nothing is listening on the public port in the image at all, so there is no window in which a fresh instance is reachable with a known password. First boot generates a unique Django secret key, a unique database password and a unique staff password into a root only file, and only then brings the public site up. Sign in details are never written to the system journal or the authentication log. Every deployment is paired with a step by step deploy guide and backed by 24/7 cloudimg support.
Common uses
- Run an internal IT or facilities support desk with queues and priorities
- Let people raise and track tickets from a public portal with no account
- Answer repeat questions from a searchable staff maintained knowledge base
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