Base
Hardened build
minimal ports, security patches applied at build time
Request Tracker
Azure
Applications
1 variation
Request Tracker, an enterprise ticketing and workflow platform, ready to triage requests on first boot.
Variations
This product is available in the build below. Open it for the operating system, cloud and version detail, or read its deployment guide.
| Product | Cloud | Operating system | Version | |
|---|---|---|---|---|
| Request Tracker on Ubuntu 24.04 LTS | Azure | Ubuntu 24.04 | Standard | View · Guide |
Overview
Request Tracker is a mature, open source ticketing platform for tracking requests, incidents and tasks through their whole lifecycle, with queues, custom fields, approvals and a full permission model. Teams use it to run help desks, IT service management, and operational and security workflows.
Why the cloudimg image
cloudimg ships Request Tracker hardened, fully patched and preconfigured with a bundled database, so the ticketing system is ready to use, with all request data on a dedicated disk. A unique admin credential and database secret are generated on first boot with no default login. Backed by a paired deployment guide and 24/7 support.
Common uses
- Help desk and support ticketing
- IT service management workflows
- Incident and security response tracking
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