Request Tracker on Ubuntu 24.04 LTS

Name: Request Tracker on Ubuntu 24.04 LTS
Brand: cloudimg

Azure Applications

Request Tracker, an enterprise ticketing and workflow platform, ready to triage requests on first boot.

Base

Hardened build

minimal ports, security patches applied at build time

Access

Unique credentials

generated on first boot, readable only by root

Verified

Boots working

services pass a health gate before release

Support

24/7, 365 days

by email and live chat, 24 hour response SLA

Overview

Request Tracker is a mature, open source ticketing platform for tracking requests, incidents and tasks through their whole lifecycle, with queues, custom fields, approvals and a full permission model. Teams use it to run help desks, IT service management, and operational and security workflows.

Why the cloudimg image

cloudimg ships Request Tracker hardened, fully patched and preconfigured with a bundled database, so the ticketing system is ready to use, with all request data on a dedicated disk. A unique admin credential and database secret are generated on first boot with no default login. Backed by a paired deployment guide and 24/7 support.

Common uses

Help desk and support ticketing
IT service management workflows
Incident and security response tracking

See it running

Real screenshots taken while testing this image against its deployment guide.

Overview

Why the cloudimg image

Common uses

See it running

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