Zammad

Azure Applications 1 variation

Zammad on Ubuntu 24.04, an open source help desk and customer support platform.

Base
Hardened build
minimal ports, security patches applied at build time
Access
Unique credentials
generated on first boot, readable only by root
Verified
Boots working
services pass a health gate before release
Support
24/7, 365 days
by email and live chat, 24 hour response SLA

Variations

This product is available in the build below. Open it for the operating system, cloud and version detail, or read its deployment guide.

ProductCloudOperating systemVersion
Zammad on Ubuntu 24.04 Azure Ubuntu 24.04 Standard View · Guide

Overview

Zammad is an open source help desk and ticketing system for managing customer support across email, chat and other channels. It provides shared inboxes, knowledge bases and reporting to help teams handle enquiries efficiently.

Why the cloudimg image

cloudimg delivers Zammad fully patched on a hardened Ubuntu 24.04 base, preconfigured and serving on first boot. A unique administrator credential is generated on first boot with no default login, and the image is backed by 24/7 support.

Common uses

  • Customer support ticketing
  • Shared team inboxes
  • Multi channel help desk