GLPI IT Service Management

This is a repackaged open source software product wherein additional charges apply for cloudimg support services.

Overview

GLPI is the widely deployed open source IT service management suite - a service desk with ticketing, SLAs and business rules, a CMDB and asset inventory covering computers, network gear, printers, phones and virtual machines, software licence and contract management, a supplier and budget register, reservations, a knowledge base and a self-service portal, plus a REST API for integration. This image delivers GLPI fully installed with its database schema already created, so a working service desk is available within minutes of launch. The current release available is GLPI 11.0.8.

Application Stack

GLPI is a PHP application running on PHP 8.3 with OPcache and the mysqli, mbstring, curl, gd, intl, bcmath, xml, zip, bz2 and ldap extensions, served by nginx through php-fpm over a unix socket. MariaDB provides the database, bound to loopback only, with the timezone tables loaded for GLPI's timezone aware datetimes. The GLPI web installer has already been run and its install directory deleted, so customers land directly on the sign in page.

Secure By Default

GLPI ships four well known default accounts. In this image none of them is usable: the three secondary accounts are disabled and the Super-Admin password is replaced on every first boot with a random per-instance secret written to a root only file. The database maintenance credential and GLPI's encryption key are also regenerated per instance, and the web installer is gone, so setup cannot be re-run against a deployed instance.

Ready To Use

The GLPI code tree, web server and database are all configured, with the database on its own dedicated storage volume and GLPI's documents, plugins and dumps on a second, each independently resizable. Browse to the instance address, sign in with the generated administrator password, and start logging tickets and importing assets.

cloudimg Support

24/7 technical support by email and chat. Help with GLPI deployment and upgrades, inbound email and ticket collectors, LDAP and Active Directory authentication, inventory agents and native inventory, plugins, and MariaDB administration.

Use Cases

An internal IT service desk with SLA tracking and business rules. An asset and configuration management database covering hardware, software licences, contracts and suppliers. A self hosted alternative to SaaS ITSM products, running inside your own VPC for data residency or compliance.

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