Frappe Helpdesk on Ubuntu 24.04 LTS

Name: Frappe Helpdesk on Ubuntu 24.04 LTS
Brand: cloudimg

Azure Applications

Frappe Helpdesk, an open source ticketing and customer support platform, ready to run on first boot.

Base

Hardened build

minimal ports, security patches applied at build time

Access

Unique credentials

generated on first boot, readable only by root

Verified

Boots working

services pass a health gate before release

Support

24/7, 365 days

by email and live chat, 24 hour response SLA

Overview

Frappe Helpdesk is an open source customer support and ticketing application built on the Frappe framework. It gives support teams multi channel ticket capture, agent assignment and teams, SLA policies, a knowledge base and a self service customer portal from a single web interface.

Why the cloudimg image

cloudimg ships Frappe Helpdesk hardened, fully patched and preconfigured so the help desk is ready to use, with the full frappe bench, MariaDB and Redis stack already built and wired for production. A unique Administrator password, site database password and encryption key are generated on first boot with no default login. Backed by 24/7 support.

Common uses

Customer support ticketing
IT service desk
Knowledge base and SLA tracking

See it running

Real screenshots taken while testing this image against its deployment guide.

Frappe Helpdesk on Ubuntu 24.04 LTS screenshot 1

Frappe Helpdesk on Ubuntu 24.04 LTS screenshot 2

Frappe Helpdesk on Ubuntu 24.04 LTS screenshot 3

Frappe Helpdesk on Ubuntu 24.04 LTS screenshot 4

Overview

Why the cloudimg image

Common uses

See it running

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