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ITFlow 26.07 IT Documentation and MSP Management on Ubuntu 24.04 LTS

Azure Applications

ITFlow, the open source IT documentation and MSP management platform, ready the moment it boots with a per instance administrator credential.

Base
Hardened build
minimal ports, security patches applied at build time
Access
Unique credentials
generated on first boot, readable only by root
Verified
Boots working
services pass a health gate before release
Support
24/7, 365 days
by email and live chat, 24 hour response SLA

Overview

ITFlow is an open source IT documentation and business management platform built for managed service providers and internal IT teams. It gives you one authoritative place to record every client along with their contacts, locations, assets, networks, racks and credentials, then runs the work around them: tickets with email parsing and a client portal, projects, invoices, quotes, recurring billing and expenses, plus domain and SSL certificate expiry tracking. An encrypted credential vault with TOTP support keeps client passwords and second factors under the same roof as the documentation that explains them.

It suits managed service providers replacing a costly professional services automation suite, and internal IT teams who want their documentation, ticketing and asset inventory in one system they fully own and control.

Why the cloudimg image

cloudimg delivers ITFlow fully installed behind Apache with MariaDB, served over HTTPS from the moment the instance boots, which matters for a product that stores your clients' passwords and TOTP secrets in an encrypted vault. The image is secure by default and carries no usable credential at all: rather than shipping a pre installed copy whose password would have to be rotated, ITFlow installs itself on your own instance at first boot, generating its own database password, its own administrator password and its own TLS certificate, and writing the credentials to a file only the root user can read. That ordering is deliberate, because ITFlow derives the credential vault's encryption key from the administrator password, so the per instance password has to be the original one rather than a replacement. The image is hardened past a stock install: the web installation wizard is deleted rather than merely disabled, PHP execution is blocked in the writable document tree, and scheduled jobs run from a system timer instead of a public web endpoint. Your database and uploaded client documents live on a dedicated data volume, the base is fully patched with unattended security upgrades enabled, and every deployment is paired with a step by step deploy guide and backed by 24/7 cloudimg support.

Common uses

  • A self hosted documentation and ticketing platform for a managed service provider
  • One source of truth for client assets, networks and credentials
  • Invoicing, quoting and recurring billing alongside the documentation it bills for

See it running

Real screenshots taken while testing this image against its deployment guide.

ITFlow 26.07 IT Documentation and MSP Management on Ubuntu 24.04 LTS screenshot 1 ITFlow 26.07 IT Documentation and MSP Management on Ubuntu 24.04 LTS screenshot 2 ITFlow 26.07 IT Documentation and MSP Management on Ubuntu 24.04 LTS screenshot 3 ITFlow 26.07 IT Documentation and MSP Management on Ubuntu 24.04 LTS screenshot 4