Live Helper Chat on Ubuntu 24.04 LTS

Overview

Live Helper Chat is an open source live chat and helpdesk platform that adds a real time chat widget to your website and a full operator console for the people who answer it. Visitors start a conversation from an embeddable widget, and your team handles chats from a browser based agent panel with canned responses, departments and transfers, chat history and visitor details, file sharing, and offline messages that become a follow up when nobody is online. A REST API, webhooks and a chat bot layer let you connect your own automation or a third party assistant, and everything is stored in a database on the instance itself so your customer conversations stay under your control.

It suits support teams, sales and pre sales chat, and any site that wants to talk to its visitors in real time without handing those conversations to a third party service.

Common uses

• Adding an operator staffed live chat widget to a company website
• Running a self hosted support or sales chat desk with departments and canned replies
• Capturing offline messages when no operator is available

See it running

Real screenshots taken while testing this image against its deployment guide.