osTicket 1.18 Helpdesk on Ubuntu 24.04 LTS

Overview

osTicket is the widely used open source support ticketing and helpdesk system. It routes inbound email and web tickets into queues, assigns them to agents and teams, enforces SLAs, and lets your team reply with canned responses, capture data with custom fields and forms, and publish a customer self service portal and a knowledge base, all from a clean agent control panel.

It suits customer support teams, IT helpdesks and service desk teams that want a helpdesk they run and own rather than a paid external service, from a small team to a busy multi department operation.

Common uses

• Email to ticket support with multi department routing and SLA tracking
• A self hosted customer self service portal and knowledge base
• A self hosted alternative to paid helpdesk and service desk software

See it running

Real screenshots taken while testing this image against its deployment guide.